Delivery

The vast majority of orders placed before 1pm are dispatched on the same day.

Typically, delivery is within one or two working days but please allow three to five working days.

Occasional delays caused by items going out of stock are possible, but we work hard to keep these instances to a minimum.

If you do not hear from us within a week of placing your order, please feel free to get in touch.

Most orders are dispatched by Parcelforce and will require someone to be in to accept your delivery. Certain low weight items will be sent by Royal Mail and other couriers like UPS, FedEx and DPD may also be used.

FREE Delivery for Baskets over £39.99

When your basket reaches £39.99 excluding VAT, the delivery charge is FREE. A £4.99 delivery charge is applicable to baskets under £39.99 exc VAT. This charge is the same regardless of the number of items on the order and helps to cover the cost of picking, packing, carriage and the packaging for your order.

Enquiries about delivery of specific orders

If you have a specific enquiry about your order, please email customerservice@essentialaids.com quoting your order reference, and we'll be happy to help.

Scooter deliveries

The delivery of mobility scooters usually takes a week to ten days from the point of order.

Northern Ireland, Highlands and Islands

Please note that there maybe a higher delivery cost to some remote parts of the UK for larger items. If you need delivery to one of these areas, we would love to serve you but please check with us by emailing customerservice@essentialaids.com before placing your order if it is for a larger item like a shower commode chair or hoist.