Payment Options
Through the website, we accept credit cards, debit cards, ApplePay, Google Pay and Paypal. For orders of £100 or more, you can also split your payments using Klarna or Clearpay. Cheques and bank payments are also welcome.
We are happy to quote and businesses can pay by Pro Forma. We accept Purchase Orders from NHS, schools, councils and other public funded bodies.
Ordering Online
Buying online at essentialaids.com couldn't be easier. For the fastest, most efficient way to do it, simply click the Add to Basket button on the page featuring your desired product.
Once the item is in your basket, you can either browse the site for more products, or click the large Go to My Basket button in the top right hand corner of the page.
If you continue shopping, you will notice that the details beneath My Basket at the top of the screen change to take account of your selection.
The number of items you have chosen will register, and their price.
The My Basket page of the website shows clearly what you have selected.
Here you will be given the chance to change the items in your basket, or empty it, if you want to.
If anything in your basket is available at zero rate VAT it's indicated on this page, it's at this stage that you indicate your eligibility.
Once you are happy with the contents of your basket, click the large Continue to checkout button.
This will take you to the Checkout page, where you can pay using Express options or press Click here to Pay to enter your billing and delivery details.
Once you have completed your details, you'll be offered card payment options (and if over £100, Klarna and Clearpay will be offered too).
Once paid, you will also receive an order confirmation email. This can sometimes take a few minutes but is usually immediate.
If you have any difficulty using our online payment service, please email customerservice@essentialaids.com and we will do our very best to assist you.
Sending a cheque
If you want to buy something on the website but do not want to enter your card details online, you can send us a cheque, along with the details of the items you want.
Please make sure you include the total price of the item, including any VAT and carriage.
To make things simple, click the Add to Basket button on the product page concerned, then click Go to My Basket at the top of the screen.
This will take you to your basket page, showing the total costs involved.
You can then print the page, and post the print-out, along with your cheque and delivery details, to:
Orders
Essential Aids Fulfilment Centre
Unit 1, Brook Mill Estate
Station Road
Wrea Green
PR4 2PH
Please make cheques payable to Essential Aids Limited.
Purchase orders from the NHS, schools, charities and councils
Please visit our Purchase Orders page.
Quotes and Proformas
For other businesses and professionals who need a quote, we are happy to help. We can also send a pro-forma invoice for payment.