About Us - Who We Are

Essential Aids (essentialaids.com) Limited has been providing living aids and disability equipment to the NHS, Schools, Councils and general public for over 15 years in the UK.

Since opening in 2004 we have established an in-depth knowledge of the field through product testing, customer feedback and expert interaction.

Why you can trust our website's content

The content on essentialaids.com has been checked and edited by a highly qualified and experienced expert Occupational Therapist, Sally Madeley-Carr BSc (Hons) (qualified 1996).

Sally is a well regarded professional in the field of rehabilitation equipment and living aids.

She has reviewed each page of this website to ensure all the information is accurate and reliable.

Her credentials are as follows:

Registered with the HCPC (Health and Care Professions Council) www.hcpc-uk.org. This organisation regulates health, physchological and social work professionals in the UK.

You can see Sally's HCPC registration by clicking this link:

Sally Madeley-Carr, professional registration OT25980.

She has worked in private practice and within the NHS across both physical disabilities (ward based rehab, community based rehab and social services adaptations and equipment) and mental health (acute hospital and community).

She has substantial experience working both with adults and in paediatric housing adaptations.

As well as her work in the UK, Sally operated as a hospital-based and community Occupational Therapist in Ontario, Canada, for a number of years.

All content on the essentialaids.com website is the responsibility of Essential Aids (essentialaids.com) Limited.

The Stroke Association and East Kent NHS

Our reputation for excellence was recognised in 2014 when we were approached by the Stroke Association.

We were delighted to enter into a partnership with the charity, one of the largest and most respected in the UK.

They felt our experience and expertise made Essential Aids and ideal match for the Stroke Association to work with.

We are proud to be part of this ongoing alliance and feel it gives us a mark of quality and trust.

In 2017 East Kent NHS approached us to provide items direct to their patients of various therapy departments.

Again, we were delighted to have been identified by the NHS as suitable partners.

Our goals

We aim to feature reliable, tried and tested products at prices that offer genuine value.

After extensive customer consultation, our website is designed to be easier to use than ever, making the shopping process as clean and efficient as possible.

Our ears are always open to feedback - good or bad - so if you have anything to say about our service, products or website, we want you to get in touch.

At Essential Aids we aim to send 100% of our customers away happy.

We pride ourselves on putting things right and providing a genuinely personal service.

The essentialaids.com website

This website has been designed with clarity and ease-of-use in mind.

Unlike many internet retailers, we do not believe in a hard sell with flashing adverts, promotions and other irritations which can make shopping online a confusing experience.

Instead, we have concentrated on making essentialaids.com the very essence of straight forward, no-nonsense ecommerce.

If you find anything about the website confusing or you think an area could be improved on, please contact us and we'll take your comments on board.

Payment security

Essential Aids is committed to taking every precaution to ensure that when you buy from us, you do so with complete security and peace of mind.

That's why we use Sage Pay for our online transactions.

Formally known as Protx, it has a global reputation in maximizing the safety of paying online.

All transaction information is encrypted secure SSL certificates from Comodo.

No cardholder information is ever passed unencrypted.

You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

For more information about Sage Pay and their transaction security measures, please visit this page of their website: Sage Pay.

About the company

Essential Aids aims to provide value for money and the fullest range of products possible.

For specific information about delivery, returns and any other queries, please use the links along the top of the screen.

If you encounter any problems using our service, please email as at customerservice@essentialaids.com.

Please remember, we are always aiming to improve, so customer feedback, good and bad, is vital.

Don't hesitate to get in touch.

Full company name and registered trading details

Registered company head office address for Essential Aids (essentialaids.com) Limited: Essex Office, Millhouse, 32-38 East Street, Rochford, Essex SS4 1DB.

Registered in the UK, Company No 05294779.

VAT registration 838 3354 11.